FAQ

FAQ

Delivery FAQ

Q: Do you ship overseas? 

A: Sorry, overseas shipping is temporarily not available. 

Q: Do you provide delivery service? 

A: Delivery charges vary depending on location, feel free to contact us with more information. 

Product FAQ

Q: How long is the shelf life? 

A: We suggest to consume within 14 days of purchase, and the best before date is 04/10/2020 (mm/dd/yy). 

Q: How to keep the mooncakes? 

A: 

  • Artisan Peony/Rose Mooncake: Keep in the refrigerator (0°C - 4°C)
  • Artisan Lava Custard Mooncake: Keep in room temperature (25°C), away from direct sunlight and humid environment. 
  • Fly Me to the Moon - Artisan Mousse - Infused Mooncake: Keep in freezer (-18°C)

    • Q: The product I received looks different from the pictures? 

    A: All products are handmade by our chefs, and slight differences are inevitable. Yet, we will try our best to control the products and keep the quality. Feel free to contact us with any queries. 

    Order FAQ

    Q: Which payments are accepted? 

    A: Online credit card payments are accepted and transacted through Paypal, including Visa, Mastercard, American Express, Google Pay, Apple Pay etc. 

    Q: Are there any order limits per day? 

    A: There is no order limit, while stocks last. Please contact us for orders over 100 boxes, and special arrangements will be made. 

    Q: How to cancel my order? 

    A: No exchange and refund could be made after the order confirmation. 

    Q: When can I pick up the order? 

    A: The mooncake can be collected during 21 - 30 September 2020. 

    Q: How to pick up the order? 

    A: Customers can redeem the order in two redemption centres by coupons / e-coupons. Order over 3 boxes of Lava Custard Mooncakes can enjoy free delivery. Address of the redemption centre as below: 

    Kowloon
    Room 1427, Star House (Central Block), No. 3 Salisbury Road, Tsim sha tsui West, Kowloon.
    Office Hours: Mon-Sat 11:00am- 7:30pm
    Sun 12:00pm- 6:00pm
    Closed on Public Holidays, Typhoon Signals No. 8 and when Black storm signal is hoisted.
    Tel : 27210019

    Hong Kong Island
    Unit 1404, 14/Fl., Eastern Commercial Centre, No. 395-399 Hennessy Road, Wanchai, Hong Kong. (Causeway bay MTR exit C)
    Office Hours:
    Mon-Sat 11:00am-7:30pm
    Sun 12:00pm-6:00pm
    Closed on Public Holidays, Typhoon Signals No. 8 and when Black storm signal is hoisted.
    Tel : 28811046

    Q: Can I return the mooncakes after redemption?

    A: Please check the products after collection and exchange can be only made immediately. 

    Feel free to contact us with any questions.


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    Hotline: 3705 1088
    WhatsApp: +852 9200 1467
    Email: Info@lunedeblossom.com

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