FAQ
Shipping FAQ
Q1. Does the product provide overseas shipping?
A1. We allow shipping to Mainland China temporarily, details please contact us through our customer service.
Q2. Whaere are the available locations of local delivery?
Q2. Our local delivery service include Hong Kong Island, Kowloon and the New Territories. if you need to deliver to any remoteness areas or restricted areas please contact us through our customer service for further arrangment.
Remote/special areas:
Ma Wan (Park Island), Sai Kung, Stanley, Discovery Bay, Shek O, Victoria Peak, and Villages
Product FAQ
Q1. How long is the shelf life of mooncakes?
A1.
- Handmade Rose Mooncake:Recommended to consume the mooncake within 30 days after refrigeration。
- Lava Handmade Mooncakes: Best before 30th September, 2024.
Q2. Storage method?
A2.
- Handmade Rose Mooncake: Refrigerate in refrigerator (0°C - 4°C) or refrigeration lower condition -18°C
- Lava Handmade Mooncakes: Refrigeration in air-conditioned room temperature (25°C). Please avoid direct sunlight and humid environment, and store at room temperature.
Q3. Does our Handmade floral mooncake vegetarian friendly?
A3. Our Handmade floral mooncakes does not contains meat, gelatin and lard ingredients but contain salted egg yolk.
Q4. What does the crust of handmade floral mooncake made of?
A4. The crust material of handmade flower mooncakes is almond and white bean paste.
Q5. Why does my product look different from the picture?
A5. All of our products are handmade by masters, the results may vary, but we will try our best to ensure that the quality of the products is maintained and meets the production standards. If you have any doubts, please contact us.
Order FAQ
Q1. What payment methods are available?
A1. We accept online payment by credit card, the payment process will be through Shop Pay, Paypal or Google Payments conduct. We accept Visa, Mastercard, American Express, Union Pay, Google Pay, Apple Pay and more.
Q2. What is the maximum order limit per day?
A2. There is no order limit, while stocks last. If you order more than 100 boxes, please contact us by phone or email, and we will make another arrangement for you.
Q3. How to cancel an order?
A3. After the customer confirms the order and payment, it cannot be changed, canceled or refunded.
Q4. When can mooncakes be picked up?
A4. The pick-up date for Lava Handmade Mooncakes in 2024 will start from 20th August;Handmade Rose Mooncake by 10th September. The redemption ends on 16th September.
Q5: How to redeem our mooncakes?
A5: Customers can use our electronic coupons to pick up the products in person at the 3 redemption centers. Order of $1000 or above can arrange local delivery for free with one address. The details ofour Redemption Centres are shown as follows:
Kowloon
Room 1427, Star Building (Middle Block), 3 Salisbury Road West, Tsim Sha Tsui, Kowloon
Monday to Saturday: 11:00 am to 7:30 pm
Sunday: 12:00 noon to 6:00 pm
Tel: 28811046
10/F, China Pacific Industrial Building, No. 10 Wing Hong Street, Lai Chi Kwok, Kowloon
Monday to Friday: 11:00 am to 6:30 pm
Hong Kong
Room 706, 7th Floor, Eastern Commercial Building, 395-399 Hennessy Road, Wanchai, Hong Kong (Causeway Bay MTR Station Exit C)
Monday to Saturday: 11:00 am to 7:30 pm
Sunday: 12:00 noon to 6:00 pm
Tel: 28811046
*Public Holidays, Storm Signal No. 8 and Black Rain Signal: Closed
Q6. What should I do if I fail to pick up the cake on the original date?
A6. You need to pick up the mooncakes within the redemption date (that is, on or before September 28). Please note that e-coupons are invalid after the expiry date and cannot be exchanged for cash or other products. Payments made are non-refundable.
Q7. I want to return the product after picking up the cake, is that possible?
A7. Customers are kindly requested to check the mooncakes when receiving them, and if there is any problem, please ask for a replacement immediately. After the goods leave the house, they will not be returned or exchanged.
For any inquiries, please feel free to contact us:
Facebook: https://www.facebook.com/LuneDeBlossom
Hotline: 3705 1088
WhatsApp: +852 9200 1467
Email: Info@lunedeblossom.com
ORDER PROCESSING
