FAQ

Transport FAQ
Q1. Can it be shipped overseas?
A1. Overseas shipping services are temporarily not available.

Product FAQ
Q1. How long is the shelf life of your products?
A1.
-Handmade Rose/Peony Mooncake: It is recommended to enjoy within 7-10 days after picking up the goods.
-Lava Handmade Mooncakes: It is recommended to enjoy them within 90 days after picking up the goods.

Q2. How to store?
A2.
-Handmade rose/peony moon cakes: refrigerated in Xuezangge (0°C-4°C)
-Lava Handmade Mooncakes: Store in an air-conditioned room temperature (25°C), please avoid direct sunlight and humid environments, and store at room temperature.

Q3. Why does my product look different from the picture?
A3. All our products are handmade by our masters, and the results may be different, but we will try our best to ensure that the quality of the products are maintained and meet the production standards. If you have any doubts, please contact us.

Order FAQ
Q1. What are the payment methods?
A1. We accept online payment by credit card, and the payment process will be done through Paypal. We accept Visa, Mastercard, American Express, Google Pay, Apple Pay and other transactions.

Q2. What is the maximum daily order limit?
A2. There is no order limit, while stocks last. If you order more than 100 boxes, please contact us by phone or email, and we will arrange for you separately.

Q3. How to cancel a subscription?
A3. After the customer confirms the order and payment, it cannot be changed, cancelled or refunded.

Q4. When can I take out moon cakes?
A4. The withdrawal date for 2021 will start on August 20/September 16, till September 20.

Q5: howExtract moon cakes?
A5: Guests can choose e-coupons to pick up the goods in person at three redemption centers. Free delivery can be arranged for purchases of 3 boxes or more of handmade mooncakesRedemption CenterThe address is as follows:

Kowloon District
Room 1427, Star House (Central Block), 3 Salisbury Road, Tsim Sha Tsui, Kowloon
Monday to Saturday: 11:00 a.m. 7:30 p.m.
Sunday: 12:00 noon 6:00 pm
Phone: 28811046

10th Floor, Zhongtai Industrial Building, 10 Wing Hong Street, Lai Chi Kok, Kowloon
Monday to Friday: 11:00 am and 6:30 pm

Hong Kong District
Room 706, 7th Floor, Eastern Commercial Building, 395-399 Hennessy Road, Wanchai, Hong Kong (Causeway Bay MTR Station Exit C)
Monday to Saturday: 11:00 a.m. 7:30 p.m.
Sunday: 12:00 noon 6:00 pm
Phone: 28811046
*Public Holidays, Storm Signal No. 8 and Black Rain Signal: Closed

Q6. What should I do if I fail to pick up the cake on the original date?
A6. If you fail to pick up the moon cakes on the appointment date, you must pick up the moon cakes within the next day of that date; if you do not pick up the moon cakes after the deadline, no refund will be given.

Q7. Can I return the goods after picking up the cake?
A7. Please check the goods when you pick up the mooncakes. If you have any questions, please submit a replacement immediately. The goods cannot be returned or exchanged after they go out.

If you have any enquiries, please feel free to contact us:

Facebook: https://www.facebook.com/LuneDeBlossom
Hotline: 3705 1088
WhatsApp: +852 9200 1467
Email: Info@lunedeblossom.com